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EIZO ColorEdge Monitor Warranty Procedure

UK and Ireland

Was the EIZO monitor purchased less than 21 days ago (3 calendar weeks)?
Yes - Go to point 1
Or
Was the EIZO monitor purchased more than 21 days but is still within warranty?
Yes - Go to point 2

21 Day Warranty

In the event an EIZO ColorEdge monitor develops a fault within 21 days (3 calendar weeks) from date of sale, according to the initial EIZO Invoice, the monitor is covered under the DOA (Dead on Arrival) swap-out cover. This cover allows for a new EIZO monitor to replace the faulty unit.

Please follow subsequent procedures:

The owner shall report the fault, within the 21 days, to the EIZO Customer Support Department via email to uktechnicalsupport@eizo.com , giving detailed description of fault, return address (including department), contact name and telephone number and unit serial number
The EIZO DOA Agreement Form must be completed and signed by owner to the effect that should any damage (other than the reported fault) be sustained e.g. a scratched screen, then a charge may be incurred for repair or against the replacement. The process will not commence before our receipt of this signed form
We will arrange collection of faulty goods
A Return Authorisation Number (RAN) and Returns address will be provided – which must be clearly marked on all returned goods
The unit must be packed securely in its original box along with ALL cables and accessories. In the event that not all pieces are returned, a charge may be incurred. New cables will be delivered with the new monitor
Calls received before 16.30 will be serviced during the next working day. Calls received after 16:30 will be carried over
Faulty monitors will be collected from site following the delivery of the new monitor

5 year On-site warranty service (available on any ColorEdge monitor purchased from 24th February 2008)

In the event an EIZO ColorEdge monitor develops a fault and is no longer subject to the DOA Swap-out procedure above, yet is covered by its 5 year warranty, the EIZO On-Site service applies. This cover allows for a "Double swap-out", with the provision of a loan monitor whilst the faulty unit is being repaired, for all UK mainland customers.

Please follow subsequent procedures:

The owner shall report the fault, to the EIZO Customer Support Department via email to uktechnicalsupport@eizo.com , giving detailed description of fault, address (including department), contact name and telephone number and unit serial number
The EIZO On-Site Warranty Loan Form must be completed and signed by owner to the effect that the responsibility for any damage to the loan monitor whilst on-site is accepted. The process will not commence before our receipt of this signed form
EIZO will arrange for a loan monitor to be issued and the faulty unit be collected by a contracted specialist partner.
We will remove the faulty unit from the desk and install the loan unit, using the existing cabling
A signature will be obtained from EIZO customer to the effect that the loan is seen working correctly.
The faulty unit will be securely packed and returned to EIZO for repair
If a loan monitor is NOT required, EIZO will arrange collection of the faulty unit. If necessary, EIZO will provide a suitable box for its return. Cables and accessories will not be required to be returned
Once repaired the above process will be reversed. EIZO will arrange suitable delivery times for both us and the EIZO customer – to allow minimum disruption to the customer
If we are unable to make contact with EIZO customer on both collection and delivery – a charge of £45 will be incurred
All calls must be received before 15.45 to ensure next working day delivery. Calls received after 15.45 will be carried over

Additional Notes